Frequently Asked Questions

Question 1

What are your hours of operation?

Accepted Answer

We are glad to assist you Monday-Friday 8:30 am - 5:30 pm Eastern Time. Our toll-free phone number is (800) 327-4502. Email us at info@cmemeeting.org. Chat with us via the LiveChat box on our site during working hours.

Question 2

Are you commercial free?

Accepted Answer

Yes. At Continuing Education Company, all CME activities strictly adhere to the ACCME Standards for Integrity and Independence in Accredited Continuing Education. It is our policy not to accept commercial support, such as grants, for educational CME activities in an effort to ensure unbiased, evidence-based content focused on advancing medical knowledge and patient care. While we have a limited number of exhibits at our conferences, we select exhibitors that can enhance participants' careers or clinical practice and maintain strict policies to prevent commercial influence on educational activities.

Question 3

Who will your conferences benefit the most?

Accepted Answer

The curriculum is varied and developed for Family Medicine Physicians, Internal Medicine Physicians, Physician Associates and Nurse Practitioners.

Question 4

Who are the faculty?

Accepted Answer

All of our presenters are affiliated with a major academic institution, involved with research and/or considered leaders in their area of expertise. We require our speakers to be involved in clinical care. All of our speakers see patients on a regular basis and are able to explain what guidelines and data mean to a clinician's practice and their patients.

Question 5

What forms of payment do you accept?

Accepted Answer

We accept cash, checks, VISA, AMEX, and MasterCard.

Question 6

Is there a late fee if I register less than 30 days before?

Accepted Answer

No, we do not charge a late fee, but we recommend registering at least three weeks before the start of the conference so we can ensure that we have enough printed materials for every attendee. CEC does not offer an early bird discount because our conferences are competitively priced. If you are unsure if you can commit to a conference, you may use our Register Now/Pay Later option when checking out.

Question 7

How do I take advantage of the Register Now/Pay Later option?

Accepted Answer

Begin by registering online. On the payment page under Payment Information, click the dropdown menu next to Credit Card and select Bill Me. When you are ready to pay, log in to your account, select My Orders from the Navigation Menu, and then Pay Open Orders to process your payment by credit card. We email you four weeks prior to the conference date to collect payment if you have not already paid. You may also call us at (800) 327-4502 to make payment.

Question 8

I can only attend some of the days of an in-person live CME conference – is there a special rate?

Accepted Answer

In most instances, yes, but please call us at (800) 327-4502 to discuss the best option for you.

Question 9

Are your conferences family-friendly?

Accepted Answer

Many of our conferences are held at family-friendly beach resorts with both hotel rooms and multiple-bedroom villas. We try to plan certain CME conferences during school vacations so you can bring your family. With our half-day format, you will have plenty of time to enjoy the location with your family. We respectfully ask that no guests or children be brought to the conference rooms. If childcare is needed, contact the hotel concierge for recommendations. Nursing mothers may email info@cmemeeting.org in advance so we can secure a private room or area.

Question 10

What makes your conferences the best in the business?

Accepted Answer

We possess over 30 years of medical education experience. High-quality lectures presented by expert faculty at beautiful, full-amenity resorts are our signature. Over 40% of the audience at any given conference are return attendees. Your education and comfort are our highest priority.

Question 11

What is your in-person live meeting format?

Accepted Answer

All four- and five-day conferences run from 7:55 am - 12:15 pm. Agendas for three-day conferences can vary but typically start at 7:45 am or 7:55 am and end by 12:30 pm or 1:00 pm. Three-day conferences may run until 2:30 pm on the second day if a lunch presentation is included. A detailed agenda is located in the Agenda section for each conference.

Question 12

Do you make hotel and air reservations? Are there special room rates?

Accepted Answer

You are responsible for making your own hotel accommodations and transportation arrangements. We negotiate a special room rate with each hotel. Special room rate pricing is listed in the Hotel/Resort section for each conference, along with rental car discount information where available. There are deadline dates for every room block, and group-rate rooms may sell out earlier, so reserving rooms early is encouraged.

Question 13

What does your in-person live meeting registration fee include?

Accepted Answer

Your registration fee includes access to the conference, a printed and online syllabus, a full breakfast, and your certificate. Some three-day conferences may include lunch on the second day. Currently, in-person registrations also include a link to watch the conference via live streaming in real time as well as access to recordings for 90 days following the conference. In-person attendees also receive a complimentary 15-credit online course following the conference and have one year to complete it.

Question 14

Do you provide food and drink?

Accepted Answer

A full breakfast is served each morning of the conference for attendees only. Certain three-day conferences may also include lunch.

Question 15

What is your in-person cancellation policy?

Accepted Answer

A refund minus a $50 processing fee or full CEC credit with no processing fee will be given for written cancellations received up to 30 days prior to the first day of the conference. Please email cancellation requests to registration@cmemeeting.org. Refunds cannot be honored after this date and tuition will be applied as full credit toward any future conference, virtual webcast or online course. No refunds or credit will be given for no-shows. If a conference is canceled, CEC will refund tuition in full but is not responsible for travel or hotel costs incurred.

Question 16

Should I bring my laptop or tablet to the conference?

Accepted Answer

You are welcome to bring your laptop or tablet, but we recommend fully charging the device before coming to the conference each day because we cannot guarantee access to outlets. We provide a printed slides link for those who prefer to view presentation slides online.

Question 17

Do I have access to the slides after the conference ends?

Accepted Answer

Yes. The slides will be available for online viewing for up to a year.

Question 18

Do I have access to the recordings after the conference?

Accepted Answer

Yes. We will email a link that provides access to recorded lectures for 90 days after the conference ends, allowing you to review or watch anything you may have missed.

Question 19

Am I able to attend the conference in-person but watch it as a livestream rather than sit in the conference room?

Accepted Answer

Yes. We provide a livestream link when you check in to the conference that allows you to watch the conference live from your hotel room, beach, pool or another location. You need a device and a strong internet connection.

Question 20

Do you offer workshops at the live conferences?

Accepted Answer

We sometimes offer workshop opportunities either the day before the conference or in the afternoons. Please refer to the website page for the specific conference to see whether a workshop is being offered.

Question 21

How does the webcast work? Do I need to log into my account each day?

Accepted Answer

After registering for the webcast, you will receive a confirmation and receipt of payment. One week prior to the conference, we will email the access details for viewing the webcast as well as a link to the online materials. No login is required.

Question 22

Can I ask the presenter questions on a webcast?

Accepted Answer

Yes. We encourage you to ask presenters questions during the conference by using the LiveChat feature on our site.

Question 23

Do I need to watch the webcast live to receive credits?

Accepted Answer

Yes. Live streaming webcasts must be watched live in real time for CME credits. The webcast follows the time zone of the conference location. Please check the Webcast section for time-zone information and make sure your schedule matches the conference.

Question 24

Do I have access to the slides after the webcast?

Accepted Answer

Yes. The slides will be available for online viewing for up to a year.

Question 25

Do I have access to webcast recordings after the conference?

Accepted Answer

Yes. We will email a link that provides access to recorded lectures for 90 days after the conference ends, allowing you to review or watch anything you may have missed.

Question 26

How do I get my certificate when watching a webcast?

Accepted Answer

On the last day, once the conference is over, you will receive emailed instructions to log in to your account, complete the online evaluation, and receive your CME credit and certificate. We request that you complete the evaluation within 24 hours, but if you need an extension you may email registration@cmemeeting.org.

Question 27

What is your webcast cancellation policy?

Accepted Answer

A refund minus a $50 processing fee or full CEC credit with no processing fee will be given for written cancellations received up to 30 days prior to the first day of the conference. Please email cancellation requests to registration@cmemeeting.org. Refunds cannot be honored after this date and tuition will be applied as full credit toward any future conference, virtual webcast or online course. No refunds or credit will be given for no-shows.

Question 28

Do you offer live virtual workshops?

Accepted Answer

Yes. Please check our workshop calendar for upcoming opportunities.

Question 29

What is your cancellation policy for workshops?

Accepted Answer

A refund minus a $50 processing fee or full CEC credit with no processing fee will be given for written cancellations received up to 30 days prior to the first day of the conference. Please email cancellation requests to registration@cmemeeting.org. Refunds cannot be honored after this date and tuition will be applied as full credit toward future conferences, virtual webcasts or online courses. No refunds or credit will be given for no-shows.

Question 30

Who provides your accreditation?

Accepted Answer

All of our live CME conferences provide Prescribed credits approved by the American Academy of Family Physicians (AAFP). Continuing Education Company, Inc. (CEC) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. In addition to AMA PRA Category 1 Credits™, we offer Medical Knowledge MOC points in the American Board of Internal Medicine's Maintenance of Certification program. All of our online courses provide AMA PRA Category 1 Credits™. Please see the accreditation information for each conference or course for information regarding other allied health professionals.

Question 31

Are your conferences approved for ABIM MOC points?

Accepted Answer

Yes. Our conferences are approved and eligible for ABIM MOC points. Successful completion of the CME activity, including participation in the evaluation component, enables participants to earn MOC points in the American Board of Internal Medicine's Maintenance of Certification program. Participants earn MOC points equivalent to the amount of CME credit claimed for the activity. We submit the credits, which may take up to four weeks to appear on record.

Question 32

How do I get my certificate?

Accepted Answer

For in-person conferences, certificates are provided on the last day of the conference and are not mailed or emailed. If you plan to leave early, let our staff know before your departure day so the certificate can be prepared. Webcast certificates are available in the My CME section of your account after you complete the online survey at the end of the conference.

Question 33

How are my credits reported?

Accepted Answer

You are required to self-report your credits based upon the actual hours you claimed to your organization and/or licensing or credentialing board. CEC will report all ABIM MOC points.

Question 34

Do you have online CME?

Accepted Answer

Yes. Our online CME program is called CME365. We offer single-topic courses for quick credits, Primary Care Medicine On Demand updates covering multiple subjects for approximately 15-20 credits, and comprehensive collections containing a variety of courses for those seeking larger numbers of CME credits.

Question 35

What is the format of your online courses?

Accepted Answer

All online courses can be streamed on any device with an internet connection through our web-based learning management system, which tracks course progress, credits and certificates. Most courses include video lectures from our in-person conferences that can be streamed or downloaded and include PDF slides. Some courses use an online workshop format with instructor-led visuals and knowledge checks. All courses include a post-test that must be passed with a score of 70% or better and a survey. Once all requirements are completed, the certificate is instantly available in your account.

Question 36

Do online courses expire?

Accepted Answer

Yes. Each course has its own expiration date, which can be found at the bottom of the course's Accreditation section. Please submit credit prior to the expiration date.

Question 37

What is your cancellation policy for online courses?

Accepted Answer

CEC offers a 30-day cancellation policy for eligible online course purchases. If you are not satisfied with your online course, you may request a cancellation within 30 days of the purchase date by emailing registration@cmemeeting.org and completing a cancellation request form.

Question 38

How do I access the course(s) I purchased?

Accepted Answer

Log in to your account at www.cmemeeting.org using your email address and password. Once logged in, select My Online Courses from the top navigation menu, or the Menu on mobile devices. Click on the course title and then select Start to begin.

Frequently Asked Questions

General

In-Person CME Conferences

Live CME Webcasts

Accreditation

Online CME